Terms & Conditions

Effective Date: July 8, 2025

By placing an order with Hilson Ink, the client agrees to the following terms and conditions.

1. Services
Hilson Ink offers the following services:
- Direct-to-Film (DTF) Printing
- UV Printing
- Plotter Cutting
- Book and Booklet Printing
- Business Cards
- Apparel Production
- Graphic Design
- Specialty Print Services

2. Turnaround Times
Standard production times:
- Business Cards, Books, Apparel: 3–7 business days
- DTF, UV, Plotter: 2–5 business days
- Bulk or custom orders: subject to quotation
Rush orders subject to additional fee.

3. Materials and Surcharge
Clients may supply their own materials.
A surcharge of 10–20% applies when Hilson Ink sources materials.
Hilson Ink is not liable for defects or quality issues in client-supplied materials.
Unused materials will be returned upon written request within 7 calendar days of project
completion.

4. Artwork and Proofing
Artwork must be submitted in print-ready format: PDF, PNG, SVG, or AI (Adobe Illustrator).
Proofs will be provided upon request or for custom orders.
Client is responsible for proof approval.
Hilson Ink is not liable for errors after approval is granted.

5. Design Charges and Revisions
All design requests must be submitted in writing.
Design fees are due in full before any design work begins.
Revisions requested after design work has started may be subject to additional charges, up
to the cost of a new design.

6. Reprints and Defects
Reprints will only be issued for verified production defects.
Minor variations in alignment, color, or finish are considered standard and do not qualify
for reprint.
Claims must be submitted in writing within 72 hours of order receipt and must include
supporting evidence.

7. Cancellations and Refunds
Orders canceled within 12 hours of placement are eligible for full refund.
Orders canceled after 12 hours but before production may be eligible for up to 50% refund.
No refunds will be issued once production has begun.
Custom-designed or printed items are non-refundable.

8. Payment Terms
Orders under $500: full payment due at time of order.
Orders $500 or more: 50% deposit required; remaining balance due before pickup or
delivery.

Accepted payment methods:
- Cash
- Card
- Digital tap-to-pay via Square (Apple Pay, Google Pay, contactless card tap)

Unaccepted payment methods:
- Zelle
- Cash App
- PayPal

All electronic payments are processed via Square and are subject to Square’s processing
policies and fees.

9. Client Property
Hilson Ink is not responsible for any client property or materials left beyond 30 calendar
days.
Items unclaimed after this period may be discarded or repurposed without notice.

10. Liability
Hilson Ink’s total liability is limited to the invoiced cost of the job.
Hilson Ink is not liable for delays, loss, or damages due to client error, third-party services,
or force majeure.

11. Terms Modification
Terms are subject to change without notice.
The most current version is available upon request or at hilsonink.com.
Contact: info@hilsonink.com
Phone: 301-259-5107