At Hilson Ink, we offer a wide range of custom printing services, including: Business Cards Apparel Production (t-shirts, hats, etc.) Marketing Materials (brochures, flyers, banners) DTF Printing, UV Printing, Plotter Cutting Graphic Design Specialty Print Services If you're looking for a specific service or custom request, don't hesitate to contact us.

You can reach us by: Email: info@hilsonink.com Phone: 301-259-5107 We’re happy to assist with any questions or concerns you may have.

During the ordering process, you’ll be prompted to upload your design files (in PDF, PNG, SVG, or AI formats). If you need assistance with file uploads, feel free to reach out to our team.

Once your order begins processing, changes may be limited. However, please contact us as soon as possible, and we will do our best to accommodate your request before production begins.

Our standard production times are: Business Cards, Books, Apparel: 3–7 business days DTF, UV, Plotter: 2–5 business days Rush orders may be accommodated for an additional fee. We will notify you if your order requires a longer turnaround time.

Yes, we offer personalized quotes. Please contact us with your order details, and we will provide a customized quote based on product type, quantity, and customization needs.

Placing an order is easy! Simply choose your desired product (e.g., business cards, shirts, banners), fill out the order form with your details, upload any design files, and proceed with payment. You can review your order before finalizing to ensure everything is correct.

Pricing depends on the type of product, customization, and quantity. For detailed pricing, please check the specific product pages or contact us for a personalized quote.

Shipping and handling charges are assessed based on the size, weight, and destination of your order. The total cost will be displayed at checkout, and you will have the option to choose your preferred shipping method.

We accept the following payment methods: Cash Card (Visa, MasterCard, American Express) Digital tap-to-pay via Square (Apple Pay, Google Pay, contactless card tap) We do not accept Zelle, Cash App, or PayPal. Payments are securely processed through Square.

Yes, we ship to both the United States and Canada. Shipping fees are calculated at checkout based on the shipping destination.

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment.

We offer Standard Shipping (5-7 business days) and Expedited Shipping for faster delivery. Shipping fees will be calculated at checkout.

We accept the following file formats: PDF, PNG, SVG, AI (Adobe Illustrator) for print-ready designs. If you're unsure about your file format, contact us for assistance.

Yes, we offer digital proofs for custom orders. You will receive a proof of your design for approval before we begin production. The client is responsible for approving the proof, and Hilson Ink is not liable for errors after approval.

Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or damaged. If you encounter any issues, please contact us within 72 hours of receiving your order, and we will work with you to resolve the issue.

Orders canceled within 12 hours of placement are eligible for a full refund. Orders canceled after 12 hours but before production may be eligible for up to a 50% refund. No refunds will be issued once production has begun.

Reprints will only be issued for verified production defects. Minor color variations or alignment issues are considered normal and do not qualify for reprints.